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Associate Bridge in IT Service Management based on ISO/IEC 20000

Certification Overview

The IT world is always on the verge of many changes, with this trend, it can only be useful if competent professionals come up to fill the gap. Many businesses are in need of experts who are efficient, cost effective and are able to come up with market driven approaches that will enable the requirements of the clients to be reached. In this certification, an expert will be equipped with skills that will enable him to support the different activities that rotate around the service management systems. Through such approaches, it will be easier to deliver policies and strategies that will guide the organizational activities and enhance service performance.

Who can do this certification?

An individual who already has the ITIL expert level certificate, professionals who have training in exam Associate Bridge in ITSM based on ISO/IEC 20000 also qualifies for this course. Candidates who have the ITSM & Associate certificates are also permitted to enroll for this certification.


Experts who have this certification will have an added advantage of assessing, monitoring and implementing technological approaches that will enable the organization to be sustained with justifiable costs. Skilled IT managers in this field earn more than 50,000 dollars in a year.

Associate Exam

An individual will have to pass a test in Exin Associate Bridge in IT Service Management based on ISO/IEC 20000. A professional can download this examination from the internet.


Professionals who have already accomplished the practical assignments with a training provider that is accredited by the Exin. Candidates who have the basic skills in ITIL, or with an ITSM Associate Bridge Examination certificate. It is also required that professionals should be well versed with the emerging trends in the world of modern IT technology. The basic service management systems principles are an added advantage for the potential candidates as they will deal with various organizational activities that prompt the implementation of such skills. Having the basic IT knowledge in dealing with various programs and service management processes will also be a needed prerequisite for potential candidates.

Examination Overview

The professional will come across the following topics in the test:

  1. Service management portfolio
  2. IT service management
  3. Business Relationships
  4. Financial management of IT service management

Any professional who undertakes this certification will have a clear mind on the calculation of the IT services in terms of the budgetary costs. Most of these costs are usually recovered from the service delivery process. Through the service design skills, an individual will be able to understand all the relevant elements that are related to technological services than just depending on the designs that make up technology. As a matter of fact, lager businesses which have service management systems should be able to interact with architecture and technology in order to form a support baseline. With the inclusion of the ITIL design services, the learner will be introduced to interact with all the approaches that enhance accurate details, as well as interfaces of all the available services that are beneficial to the clients.

Through the service catalogue information, a professional IT manager will be able to determine the contract points, prices and deliverables. This course will also enable the professional to monitor the IT services which enables arrangements are well placed within IT support providers. The quality of the service is assessed in relation to operational processes which enables the control of other business activities.

The examination consists of 40 questions, and the individual should aim at getting 65% because it is the required pass mark score. Electronic devices are not allowed during the examination period. The professional should be keen to follow all the guidelines in order to be awarded the certificate in good time without any complications. Students can opt to check for sample tests and other training resources through the main website for earlier preparations before taking the main examination.

Validity of certification

The certificate expires after the release of a newer version.

Expert Review

In my own opinion, being a certified IT professional in Exin Associate Bridge in ITSM based on ISO/IEC 20000 is beneficial. An expert will be able to come up with the necessary IT service plans that will support the entire business in a cost effective, secure and more efficient manner. Any professional with this certification will make a difference in the business by simply sustaining it at reduced costs.

David N, Smart Tech Solutions Co.

Sydney, Australia

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