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Associate in ITSM based on ISO/IEC 20000

Certification Overview

This is among the latest approaches that are used as a gateway to ITSM. It basically consists of the basic components of ITSM integrated with ISO/IEC principles. The practical knowledge gained in this course will enable the learner to implement, enhance and be guaranteed of high quality service management processes in the IT sector. Through this certification, professionals will be able to give a detailed report of ITSM based on ISO/IEC 20000. This course is elaborate and relevant to all the IT professionals who need extensive knowledge in planning and managing of the SMS. This should also be in terms of reporting, monitoring as well as evaluating the performance effectiveness of the service management systems.

Who can do this certification?

There are several combinations of examinations that will make an individual to acquire the principles needed in this certification. These tests normally involve the roles that are involved in SMS. There are no limits whatsoever on who should do this course for as long as he has the basic IT knowledge skills that can take him to another level. The knowledge of Java applications, business processes and the managements of databases will also be an added advantage. Those who have experience with working in various operating and networking systems should consider enrolling for this course, as it will expand more skills on the same.


There are many occupations related to the ITSM based on ISO/ITEC 20000. Any professional with this certification has the capacity to work as an ITSM management auditor, or consult. Many employers in various institutions seek for such professionals though it all depends on their level of experience and acquired credentials. The professional will have a fuller picture of dealing with various database systems and ensuring they are relevant to the needs of the end users at all costs. This is done with limited space, time and resources and saves much on the extra overheads that an organization would have incurred through other systems.

Associated Exam

The professional will take the Exin Associate in ITSM based on ISO/IEC 20000 examination.


An individual with the working knowledge of dealing with diversified IT programs will find it easy to navigate through the entire course. It is also necessary to have the foundation certificate in ITSM based on ISO/IEC. An individual should also have much knowledge in ITSM 20AS training course together with the ATP. This usually consists of various practical assignments and other assessment test that introduces the professional to the real field of ITSM based on ISO/ITEC 20000. Having intermediate certificates in ITIL practitioner courses will also be of much value.

Examination Overview

The professional who takes the examination, will be exposed to the following topics:

  1. Introduction to SMS Processes
  2. Architectural Designs
  3. Policy Implementation of SMS
  4. Service Design & Transition roles

The examination usually consists of 60 questions, in which the professional should have a maximum of 65%. A professional will acquire the necessary skills that will enable him to be certified in the ITSM based on ISO/IEC. The professionals are also allowed to use electronic devices during the examination. The examination is available in English and Japanese languages. Among the essential skills that a professional will acquire under this certification are: organizational strategies that are used for delivering with less competence. It is through such courses that an individual will learn how to come up with a basis from which they can implement, evaluate and measure the technological resources within the organization.

The introduction of PDCA cycle makes the ITIL accessible and more affordable. Through this program an individual will acquire the IT organizational components that are needed in order to deliver efficient services to the client. The service strategy and the ITIL service design will enable the professional to deliver the expected objectives. It is also possible to acquire large scale improvements through the ITIL continual services. The skills under this certification will enable an individual to help the IT based organizations to use a service strategy that will enable the long term development with a view on a market driven dimension.

Validity of certification

An individual will have to count the certificate invalidated upon the release of a new version.

Expert Review

Through the introduction of ITIL practices, a professional will fully comply with the IT services that rhyme with the needs of the business. this course ensures that an IT Infrastructure is obtained in the most effective way, something that enable the organization to evaluate on the costs of the IT services.

Cliff R.M, Senior IT consultant


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