>>IT Guides >> Avaya Certified Solution Expert (ACSE) Certification

Avaya Certified Solution Expert (ACSE) Certification

Certification Overview

Avaya certified solution expert (ACSE) has been designed to incorporate the skills in experts to determine various solutions using Avaya products. The main tasks which come under the scope of this certification include implementation, maintenance, troubleshooting and administration. This certification will teach the people how to go about all of these tasks in order to ensure a flawless implementation process of an Avaya solution. The difficulty level of this certification is high as it is an expert level certification and hence it demands the candidate to have a number of essential skills which they will be building up on in this certification.

Who can do this Certification

This certification is open for all those people who have been working with Avaya products to develop solutions and want to learn the tasks of implementation and maintenance as well. This certification holds immense importance for those people who wish to have a career in this field as this certification will provide them with all the expert knowledge and abilities needed to carry out this job. Furthermore, professionals who have been working in this field for a considerable period of time and now looking forward to use Avaya products for developing their solutions are also most welcome for this certification. It is quite important for them to learn all the professional skills to manage and implement Avaya products.


This certification promises to provide the candidates with a complete skill-set which will help them in doing their job in a well-mannered way and have a competitive advantage over people who have not done this certification. People who do this certification can get jobs as solution experts, implementers, managers and administrators in well-reputed companies. They will have the privilege to get high salaries as well and boost their income to a great extent.

Associated Exam

The most important exam associated with this certification is the ACSE Unified Communications Online Test. This exam will be testing all the concepts that the candidate has earned during this certification. This exam will be of extremely high difficulty because the certification is of highly advanced level.


This expert level certification builds up on certain basic skills which the candidate has to have. The candidate should be well aware of the use of Avaya products and should have been working with them for a significant amount of time. Furthermore, he is supposed to have a basic understanding of how the process of implementation works. The candidate should also be well-prepared to trouble shoot and correct various issues which he might encounter over the course of this process. There are some courses as well which the candidate is advised to take for this certification. They are not compulsory, but the candidate should take them as they will help them in clearing the test.

Examination Overview

The exam in this certification will basically cover most of the things taught in this certification. The core topics for the exam include the following.

  1. Implementation
  2. Installing
  3. Troubleshooting
  4. Maintaining
  5. Administration

These five main topics form the fundamentals of this certification and will be accordingly tested in the exams. Those who wish to score high marks in the exams are expected to master all these topics. The exam will be giving different weightages to these topics with a main focus on the part of implementation. However, the candidate should prepare for all of them thoroughly. They will find detailed course material online. Furthermore, specimen tests would also be available online which they could use.

The exam will be held for the duration of 120 minutes. The candidate will not be given extra time and once the timer has started there would be no option to pause it. The exam will comprise of multiple choice questions. It will have question ranging low difficulty to high difficulty since it is an advanced level exam.

Validity of Certification

ACSE certification is valid for a fixed amount of 2 years. This means that after 2 years the certification will expire and the candidate will have to ask for recertification. The procedure of recertification will require him to clear some tests and take some courses as well.

Expert Review

Professionals who chose for this certification have got themselves a great opportunity. This certification takes the abilities of the candidates to an expert level and makes sure that they gain most from it. This certification is a must for those people who wish to work with Avaya products and develop solutions, as this will give them the required skills and an advantage over others.

Thomas Blue, The technicians

Boston, USA

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