Certification Overview

ASPS certification, known as Avaya Support Professional Specialist, is an intermediate to expert level certification. It has been made to aid the professionals with the process of installing, maintaining, configuring and troubleshooting the products. This certification lies under the technical domain and wishes to instill the candidates with complex concepts regarding the installation and troubleshooting of the product. Furthermore, it also provides the necessary skills to manage the customer complaints so that the professional provides the required support by adhering to their issues. The candidate is taught how to deal with these issues and to remedy them in an effective manner.

Who can do this Certification

This certification is available for all the people who have the required experience in this field. This certification requires the candidate to have a minimum experience of 4 years in this field and at least a 2 year experience in dealing with Avaya products. This experience is essential because the certification will make use of the old skills of the candidate to provide him with new and more useful skills required for this job. This certification would take the candidates at an intermediate level and will turn them into advanced level experts as Avaya support professional specialists. The skills and knowledge endowed to the candidates over the course of this certification are very essential for their job.

Benefits

The benefits associated with this certification are enormous. This certification will enable the candidates to get great jobs as support specialists. These jobs will not only provide them with high satisfaction, but it will also enable them to get high wages. It has been proven that people who do this certification tend to get much high wages than those who do not do this certification. The skills these people gain after going through the tough process of this certification makes them to do their jobs quite easily and conveniently as well.

Associated Exam

There are a number of tests in this certification that take the candidate on different paths. The candidate, however, has to choose only one of them. The most relevant exam in this regard for this certification is Hospitality Messaging Server 400 Implementation, Administration, and Maintenance Online Test. The topics which will be tested in this exam will be those which will be taught during this certification.

Prerequisites

For this particular certification, the foremost prerequisite is to have an experience of at least 4 years. One cannot opt for this certification without fulfilling this requirement. However, he also has to have some other expertise integral for this certification. The most important part of this certification is to know how to deal with customers and devise solutions for them. The candidate should have knowledge of how he is supposed to resolve the problems of the customers. Furthermore, he should also be well aware of the architecture of the product which is under consideration.

Examination Overview

Hospitality Messaging Server 400 Implementation, Administration, and Maintenance Online Test - This exam comprises of all the topics which are covered in this certification and in the relevant courses. The key areas of competency for this exam include the following.

1. Knowledge of product architecture
2. Implementation
3. Maintenance
4. Administration
5. Troubleshooting

This exam tends to test the ability of the candidate from all aspects and angles. It will check it the person can actually use his knowledge in practical situations. Furthermore, it will also check the ability of the candidate to respond in tricky situations, for example when something goes wrong or any issue is created. There is a lot of info available regarding this exam on the official website of Avaya.

As far as the arrangement of this exam is considered, the exam will consist of above 50 multiple choice questions. The candidate will have to solve all of the questions in the given time frame of 1 hour. The answers will automatically be submitted after the time has finished.

Validity of Certification

Like most of other certification by Avaya, this certification also comes along with 2 year validity. The candidate will have to ask for recertification again after this duration has expired. It is good that the candidate becomes familiar with this process beforehand.

Expert Review

This certification is a complete guide for the support specialists associated with Avaya. It is an official recognition of their talents and abilities. It will surely increase their value and definitely enable them to get hold of the top job positions in the market. This certification is highly recommended for those people who want to reach a professional level in this field.

Aaron Edison, The Solution Providers

London, UK.