Certification Overview

Through this certification the IT based professionals will receive the needed expertise for auditing information. This is done through the application of audit procedures, principles and techniques. Being a more delicate task, an individual will have to plan and conduct audits with the compliance of ISO/IEC 20000 certification process. This course will give a practical exercise that imparts the knowledge of acquiring the auditing skills as well as developing efficient communication skills with the client. There are also conflict resolution training programs that will help an individual to conduct an audit in an efficient manner.

Who can do this certification?

All the professionals who are already internal auditors and have the desire of performing in the ITISM. Project managers and consultants will also find this certification useful in their organizations. The technical experts who intend to prepare for the auditing programs will also find this course worthy. it is necessary for the expert to understand the basic operation of the ISO/IEC 20000 and the concepts related with management processes within the organization.

Benefits

A certified professional in this field will have enough expertise in improving the general ability of analyzing both external and internal environments within the organization. In this case it will be easy to assess the potential risks and make sound auditing decisions based on the findings. it is through this certification that Audit managers within the ITSM make an attractive package of 50000-60000 per year.

Associated Exam

The professional will have to take the Auditor in IT service Management based on ISO/IEC 20000 examination, in order to get the certificate.

Prerequisites

An individual should have some working experience in ITSM concepts as required by the ISO/IEC 20000. The fundamental auditing concepts, approaches and principles should also be mastered by any potential candidate who needs this certification. The candidate should also be able to master all the auditing procedures as well as the sampling techniques and other evaluation test plans in the auditing process. The prior knowledge of Audit documentation is required as well as a surveillance auditing program knowledge. For the ones who are not yet professionals, it is better to acquire the knowledge of ISO 20000 foundation certificate and ITIL knowledge as well.

Examination Overview

The test is divided into the following topics:

1. Educational Approach
2. Conduction of Audits with ISO 20000
3. The initiation of ISO 20000 Audit
4. The ISO 20000 ITSM concepts

Through the skills acquired in the above topics a professional will be able to gain the fundamental principles on ITSMS. The roles of the professional will come to be diversified in this case, especially with those who intend to perform the role of an ITIL. Other areas where an expert will be skilled include; service portfolio management, problem management, process compliance auditing, as well as ITIL foundations. A professional in this capacity will be able to participate in the lead role of implementing the ITSM tools and apply the key concepts in event management through the use of email as a monitoring tool.

It is through this certification that a professional will be able to deliver the required technological services with much emphasis on the clients. The main objective of this course is to enable the professionals to be able to perform all levels of audits according to the requirements of ISO/IEC 20000 guidelines for auditors. The professional will also be able to use the PDCA model that is essential in the implementation of service management.

The professional will acquire the skills needed in conducting, planning and reporting on a SMS audit in accordance with the ISO/IEC 20000 requirements. Upon the successful completion of this certification, an individual will have the needed requirements and the grades that will enable him to be certified as an ITSM auditor. More benefits that come along with this course will include the increase in salary, credibility and builds more on the specific area of competence. The examination consists of 60 questions and an individual is required to attain a pass mark of 64%.

Validity of certification

The certificate remains valid for as long as another version of this test has not been released.

Expert Review

All the auditors who want to have the best results in the areas of operations with the integration of the Exin Auditor in IT Service Management based on ISO/IEC 20000 skills will be competent. This is what most employers in large companies are seeking for, I highly advise IT experts to consider this certification for more expertise.

Marcus Phillip, Senior Auditor Consultant

Delaware, USA